Refund Policy

Refund Policy

Autokato Engineering reviews refund requests according to the order status, confirmed agreement and the actual condition of the goods involved.

Before Shipment

If an order has not entered final production or shipping arrangement, refund eligibility may be reviewed according to the payment stage and any costs already incurred for the order.

After Shipment

Once goods have been shipped, refund requests must be reviewed together with freight status, delivery condition, return feasibility and any related handling or logistics costs.

Damaged or Incorrect Goods

If goods arrive with confirmed transport damage or the received item does not match the confirmed order, please contact us quickly with photos, package labels and a clear explanation so we can review the case.

Non-Refund Situations

Refunds are generally not available for problems caused by improper installation, misuse, unauthorized modification, local storage damage or other non-product factors after delivery.

Review Process

Each refund request is reviewed case by case. We may ask for order records, pictures, videos or inspection notes before making a decision.

Contact Us First

Please do not return goods without confirmation from Autokato Engineering. Contact our team first so we can advise the proper next step.