If an order has not entered final production, customization or shipping preparation, refund eligibility may be reviewed according to the payment stage and costs already incurred. A cancellation request is not automatically accepted until confirmed in writing.

After dispatch, a request must be considered together with freight status, delivery condition, return feasibility, customs implications and handling or logistics costs. Large commercial equipment may not be suitable for an ordinary parcel-return process.

If goods arrive with visible transport damage or do not match the confirmed order, contact Autokato promptly. Provide photos of the equipment, packaging, labels and shipping documents together with a clear explanation.

Refunds are generally not available for problems caused by incorrect installation, misuse, unauthorized modification, inadequate maintenance, local storage damage, buyer-selected incompatibility that differs from the confirmed specification or other non-product factors after delivery.

Each request is reviewed individually. Autokato may ask for order records, photos, video, nameplate information, inspection notes or carrier documents before proposing a resolution.

Do not ship equipment or parts back without written instructions. An unapproved return may be refused and may create avoidable freight, customs or storage costs.

Send the order reference, model, reason for the request and supporting evidence through the Contact page. The applicable order documents and verified facts will be reviewed before the next step is confirmed.