Warranty

Warranty Information

Autokato Engineering supplies KATOOL garage equipment for workshop, dealer and distributor use. Warranty coverage applies according to the product model, order details and the confirmed sales agreement.

Warranty Coverage

Warranty support generally covers manufacturing defects under normal installation and proper operating conditions. Coverage may include selected structural or functional parts depending on the machine type.

What Is Required for Support

To request warranty service, please provide the product model, order information, clear photos or videos of the issue and a short description of the fault. This helps our team identify the problem faster and confirm the correct solution.

Items Not Normally Covered

Warranty does not normally cover damage caused by misuse, overload, improper wiring, incorrect installation, poor maintenance, unauthorized modification, normal wear items or accidental external damage during local handling.

Technical Review

In some cases we may ask for additional pictures, inspection feedback or nameplate details before confirming a replacement part or support method. This review helps avoid shipping the wrong part.

Parts and Support

When a valid warranty claim is confirmed, support may be provided through replacement parts, technical guidance or another appropriate solution based on the specific case.

Contact for Warranty Questions

For warranty questions, please contact Autokato Engineering directly before arranging third-party repair so we can confirm the most suitable support process.