Warranty scope, duration and available remedies should be confirmed in the quotation, invoice, sales agreement or other written order document. Different equipment models and order arrangements may have different coverage.

A valid claim may relate to a confirmed manufacturing defect under normal installation, operation and maintenance conditions. The applicable response may include technical guidance, a replacement part or another solution appropriate to the confirmed case and order terms.

Provide the product model, nameplate details, order reference, installation information, clear photos or video and a concise fault description. Do not remove labels or discard affected parts before the review is complete unless instructed for safety reasons.

Coverage does not normally extend to misuse, overload, incorrect wiring, unsuitable power supply, improper installation, inadequate maintenance, unauthorized modification, normal wear, local handling damage, corrosion caused by storage conditions or accidents.

Autokato may request additional images, measurements, inspection feedback or operating details before confirming a remedy. This helps identify the cause and avoids sending an incorrect part.

Contact Autokato before arranging non-emergency third-party repair or modifying the equipment. Unauthorized work can make diagnosis more difficult and may affect the support available under the confirmed order terms.

Use the Contact page and include the model, order reference and evidence of the issue. For immediate safety concerns, stop using the equipment, isolate it according to the applicable manual and seek qualified technical assistance.